@Home Complaints Book



Thank you for visiting my @Home Sucks site. Please Add your comments to this Complaints Book!
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Canada - Wednesday, December 18, 2002 at 15:12:50 (PST)
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Canada - Thursday, December 05, 2002 at 10:59:09 (PST)
testing <123>
Quebec, Canada - Sunday, December 01, 2002 at 16:15:28 (PST)
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Canada - Thursday, November 21, 2002 at 12:41:41 (PST)
why can't i get my offline messages from messinger without getting a ilegal opp then messinger closes.
LeAnnb3 <unsungmelody3@yahoo.com>
Cement City, MI USA - Friday, August 09, 2002 at 09:32:23 (PDT)
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Akranes , ICELAND - Monday, June 03, 2002 at 19:04:24 (PDT)
testing <123>
usa - Thursday, May 23, 2002 at 22:46:06 (PDT)

I get to be the first to congratulate the wonderful folks @Home for keeping this site up after 12/1/01! The irony of this sight staying up is beautiful! They may be bad, but at least they're not good enough to be really bad.
Cheers! Here's to Comcast Knoxville/Oak Ridge for un-interrupted service (so far)!

Mens et Manus

Oak Ridge, TN USA - Sunday, December 02, 2001 at 13:54:03 (PDT)

Please accept my apologies for my last comment. I meant to phrase my comment as a question but neglected to do so. So to rephrase:

***Stupid @$$ question of the day: If you're that displeased by the service you're receiving from @Home, then why not cancel it and save yourself the grief and frustration?!! Makes sense, doesn't it?

Me again

Canada - Wednesday, November 21, 2001 at 15:52:14 (PDT)

***Stupid @$$ question of the day: If you're that unhappy with your service, then CANCEL it. 'Nuff said.


sailor.mouth@home.com Canada - Tuesday, November 20, 2001 at 22:53:45 (PDT)

I switched to Sympatico HSE(Bell Canada xDSL) and now get 1Mbps vs the 30kbps I got with Rogers@Home. Right now they have a special $19.95 for the first 6 months.

Jamie McDonald

Toronto, ON Canada - Monday, September 10, 2001 at 11:12:45 (PDT)

I switched to Sympatico HSE(Bell Canada xDSL) and now get 1Mbps vs the 30kbps I got with Rogers@Home. Right now they have a special $19.95 for the first 6 months.

Jamie McDonald

Toronto, ON Canada - Monday, September 10, 2001 at 11:12:39 (PDT)

ok, i realize @home sucks, because i used to be a Tech Support Agent. You have to realize that when we are hired, we go through a short testing process, and then a 4 week training course. we only have so much information, and there are a lot of times when we can only do so much. being rude to us, and yelling at us for things that are not our fault will not solve your problem. being nice will get you a lot more money as far as credits go. i used to write down names of those who were polite to me on the phone, and every month, i would give them a $50 credit, to the point that when they close their account, most likely, @home will owe THEM money. most of the time, we tell you eveything we know. (this may sound familiar) "The node is being checked for trouble." that is all our outage board says for us, and we don't know more than that. we work in call centers that have at the least 200 people working in them at a time, and i didn't know who my supervisor was, i just hit a button when someone wanted to talk to them, and it went to what ever sup was available.

so with reading this, i understand that you experience a lot of problems, but please treat the support agents with respect they deal with a lot, and will truly try to help you if you are polite.

thanks for listening.


heebeegeebee74@hotmail.com Canada - Thursday, August 23, 2001 at 21:47:51 (PDT)

Ok, for starters... half of the complaints on this board are because of USER ERROR... for instance.. VPN... hmm.. the only ports that are blocked on AT&T@home are 137-139.. leave THOUSANDS more ports open for VPN... get a clue.. second... how many of you idiotic people download "Optimize your connection" patches..?? those are for DIAL-UP.... they will slow down your connection, cuz of your stupid mistakes... not because our service is slow... and for your high ping times to your GAME servers... they are also pinging dial up users as well, which slow down the GAME server you are using... try pinging something that can actually respond... I have the service, and actually not an idiot like some of these people... i get great speeds, and no complaints..


denver, co usa - Wednesday, August 22, 2001 at 16:48:42 (PDT)

One site sums it all up


webmaster@homesucks.com USA - Monday, July 23, 2001 at 20:55:55 (PDT)

I just signed up for @Home. While I am pleased with the service so far, I am NOT pleased with their billing tactics. I signed up under a free instalation, 1st 3 months $9.95, free modem rental until 2002 promotion. I just received my 1st billing notice by e-mail at 7:47pm on a Saturday night. They charged me $49.95 for my free instalation. I send an e-mail, it gets kicked back due to a full mailbox. I call and of course it is outside business hours. I guess they hope people will forget about it by Monday morning! I won't!


Nashville, TN Canada - Saturday, July 14, 2001 at 19:48:42 (PDT)

- @Home's download speeds do not live up to their advertisements.

- Their upload speed cap is inconsistently enforced and is fundamentally unfair.

- Their tech support is absolutely deplorable. The worst I have ever encountered!

Chris Phillips
(Intermedia @Home, Franklin TN)

Chris Phillips

Franklin, TN USA - Friday, March, 16, 2001 at 21:06:01 (PDT)

Since day 1, I have been experiencing outages of service, outages of news and email (I love it when I get 30 emails at once that are dated from 1 day to 3 MONTHS AGO! ! ! !)
And I also really love it when my pings in unreal tournament fluctuate from 90-150 then suddenly from 500 to 2000 and after 6 GODAMN REPAIR CALLS, 50+ TECH SUPPORT CALLS, 6 DAYS OFF WORK TO BE HERE FOR THE RETARDED SUBCONTRACTED REPAIRMEN..... NOT A ONE OF YOU >>>MORONS<<<
CAN FIX IT. You guys bought out TCI here in Wa, and threw together the shoddy system you have here to avoid a lawsuit fromt he state for failure to comply. That is FACT, straight from the mouths of Sr line techs. I PRAY someone stops to take a look at the crap you pass off as a service. An HOUR on hold for tech support to get switched to tier 2 for another 45 minute wait?????? What about techs that come out to my house on a work order, they never call me, leave and close the ticket with no explanation or resolution? Pull your heads out of your asses, your hands out of our pockets and fix your poorly designed and fallinbg apart system. Not ONCE have I EVER called tech support without hearing a list of entire STATES that are experiencing problems. Thats a lot of godamned money coming in, and a lot of it is spent on advertising. I wish you spent HALF your advertising budget for a year and get your shit up to par.

Chad Nickless

Seattle, Wa USA - Tuesday, January 30, 2001 at 22:27:03 (PDT)

I have a problem understanding why they won't let identd work. I cannot access the majority of the IRC services. I wanted to use SecuRemote form CheckPoint to access my email at work, but it appears all VPN traffic is also blocked. I am curretly considering DSL or satellite service. If I go with the satellite, I will get rid of my cable TV service also because it is less expensive if you do both via satellite. I guess @HUM is trying to get rid of their paying customers.

Rick Hobbs

Aston, PA USA - Thursday, January 25, 2001 at 09:04:51 (PDT)

I have had nothing but trouble with my email for two months, now I can't even recieve email from anyone not using @home. The service techs can't help because they have no idea where the mail is going or what is happenning to it. I'm fed up,


silverc5@home.com, MI USA - Friday, January 19, 2001 at 20:09:20 (PDT)

yeah...@home sucks..


bloomington, IN US - Wednesday, January 17, 2001 at 21:53:29 (PDT)

I have been an @Home subscriber since it was first offered here in MI. At first it was very fast and I had little problem accessing all the promised services. Over the als few months the service has degraded. During peak times I would be faster with a 33.6 dialup. more than half of the pages simply timeout and return NOTHING. Although eliminating all of the @home software, proxy servers and automatic configuration scripts significantly speeds the system it is still no faster than a dialup most of the time. Not worth 40 buck a month at all. I am pursuing other highspeed options and wondering what would be necesary to begin a class action suit against @Home to help them to get their sh@T together. It is a major pain in the ass to change email addresses and change account information at all the services one is subscribed to and if it were easier most people would switch sooner. Perhaps I like the cute email domain name too much. regardless I find all of the complaints I see here from other users are complaints I have also personally experienced
some speed testing sites I recommend are
www.dslreports.com and


Ferndale, MI USA - Sunday, December 31, 2000 at 11:54:32 (PDT)

I have constant problems with my connection dropping momentarily. My speed sucks, always around 128k (16K) and when you call tech support they are 100% clueless. They say the speed is bad here because they are limited to three T1's and AT&T (I'm on AT&T@home) will not let them have a larger pipe out of here. I sure wish they would get their shit together.


raytraut@home.com, ID United States - Sunday, December 31, 2000 at 03:59:30 (PDT)

I can't say I "hate" @home, but I can sure comment that getting help with fundamental questions takes a lot of work. More than most of us can put out since we do have lives to run. Their help page is just no help to many of us newbees out here, who don't know the computer jargon and probably never will. I'd suggest that @home get Earthlink/Mindspring to inservice the @home corporate board about what customer service really is. Mindspring has multiple (understandable) avenues for tech assistance that work! I'd like to see an @home tech/customer chat feature where you sign on and fix problems right in the chat room. I'd guess most of the folks who come to this page to vent find needing help at this basic level not worthy of discussion. Final suggestion to @home: put nothing on your web site that you haven't run past your very elderly grandmother first. If she can navigate your site and it answers all her questions, then put it out there for us. You will soon max out on techie-customers, leaving only us dummies (which is most of your customers) out here who are far more willing to just go away and stop using a compter entirely. It's the grandmothers you'd better attend to!!

Barbara Dunn

Savannah, GA Canada - Wednesday, December 20, 2000 at 08:40:20 (PDT)

What I hate the most is their constant pings on my computer. If you have their @home software including their browser and anti-virus I strongly suggest you reformat your hard drive. ZoneAlarm catches 10 to 15 pings from:Name: authorized-scan1.security.home.net

Plus there was some .exe file loaded with their @home software that I suspect sends packets of your internet habits to their system in Redwood. Sorry, I got rid of their damn software and don't recall the name of this file. If you are using ZoneAlarm and have their software on your system it should be listed under your programs.


Baltimore, MD USA - Sunday, December 17, 2000 at 10:10:07 (PDT)

Hello fellow @HOMESUXORS!!!

It's good to see that more and more people ahve been signing the complaint book.

NEW FEATURE: EVERY WEEK I WILL BE POSTING A NEW FLASH MOVIE THAT SOMEHOW MOCKS, CRITICIZES, OR JUST MAKES FUN OF SH@T HOME AND ITS WONDERFUL SERVICE. IF ANYONE OUT THERE IS LIKES TO DESIGN WITH FLASH AND WANTS TO COME UP WITH ONE, SEND IT TO MY EMAIL athomesuckspage@home.com. The urbanvisiondesigns@home.com is still a valid address as well. I will soon be creating a mirror of this site on my dial up ISP's server so it will be more accessible when service is shite (when does that ever happen???)

My major complaint for this week is that I lost total access to email on separate occasions for 24 hrs each. Kinda sucks when your responding to clients on ebay.


Toronto, ON Canada - Thursday, December 14, 2000 at 22:19:46 (PDT)

Speed is up and down, mostly down at peak times and they try so hard to lie to you about the fact that the amount of people on the node doesn't matter. News is slower than shit most of the time.

john thompson

King City, ON Canada - Thursday, December 14, 2000 at 18:21:03 (PDT)

I have called to complain about packet loss in my area yet @home tells me they have received NO reports from people in my area about this problem. Although I ping the @home server and show 50-75% packet loss...

Me, my 2 brothers , my father in law and my brother in law are all on @home. We have all called to complain abot service in our area. Yet, they still say they have received no complaint about service in our area.

hmmm lets count me 2 brothers a father in law and a brother in law, eachcalling 2 times....
2 x 5 = 10
hmmmm thats the math I use. I guess if @home ignores it long enough the problem will go away.

Today I talked to one of their technicians who happened to stop into my work and he too said he has been having problems with his connection. He installs this service for a living and he knows there is a problem yet @home
network says everything is OK.

Uswest DSL... Here I come!!!!!!!

If you would like to report your poor service to the higher authorities go here www.bbb.com
Maybe if they get enough complaints they will step in and make them do something about their crappy service..
Spread the word! @HOME SUXORS

Travis Cassity

Ogden, Ut USA - Wednesday, December 13, 2000 at 22:02:20 (PDT)

okee...just like all other ppl, I find @home SUCKS, and that it's not worth $40 a month. I am very tempted to cancel my subscription like some of my friends have, who say that they're 100x better off w/o @home.

My main grunt is about the recent hacking (or whatever happened with the webspace) - I went to one of my subpages just to be told that "Sorry! The page that you have requested is not in service". Of course, I was like, wtf. Soo, I went to my index page only to be confronted with a porn site. That litte scare probably took 5 years off my life. After getting over the fear that someone hacked into my computer or stole my password, my anger towards @home quadrupled.

Hmm...I wonder how quickly I can change over to my local high-speed phone line internet service...

angela m.

Toronto, ON Canada - Sunday, December 10, 2000 at 09:34:28 (PDT)

My @home service is crap. I get constant packet loss, as do 4 of my friends who have @home in this area. After calls with @home tech support (or should I say waiting on hold for hours on end) they jsut say that the loss is within their acceptable packet loss margin or some BS like that. One bitch even hung up on me. I explained to her my problem and told her where I had tracked it down to. She then said I needed to contact the software manufacturers off all the software that is having trouble. I lied and told her I already had and they said that the problem is clearly with the @home service since every piece of software I own (Maybe 40-50 programs do it) has the problem. She insisted that I call them again. I gave her quick 5-10 minute lesson in the principles of networking. She still insisted that I call the software companys tech support (although a bit more rudely this time). I then went on to try to explain to her [again] how I had tracked the problem down and she hung up on me. I called back the techies and then got the one who claimed it was within acceptable limits (dropped packets every 2-5 minutes).

Cory Dunkle

Westmont, NJ USA - Sunday, December 10, 2000 at 05:56:11 (PDT)

Wow what can I say. I signed up the first of April this year when @home first became avaiable in my area. It worked great for about 3 months. Then the web access went screwy. The only way to acces a page without having to wait 2 minutes was by diabling Use automatic configuration script. Only problem is it enables it self every time. Now my online gaming is totally screwed. Where I used to ping 40-70 I now ping 110-250 with 10-15 packet loss. Early in the day and early morining it settles down to 80-100 with 5 packet loss. Sorry this isn't why I'm paying $40 a month.

Chris Cassity

Ogden, UT USA - Saturday, December 09, 2000 at 17:43:08 (PDT)

I can't get fp to upload at all. it works fine on tripod. Whassup widat???

Larry Schuff

Belleville, IL USA - Saturday, December 09, 2000 at 16:31:42 (PDT)

I like what your doing KingBlah. I have asked @home to post a page (That would be easy to find, thats a laugh) that would let @home users be provided with an update to the @home system and what's working and what's not , plus any planned down time for upgrades or what ever. That's just plain flat out good buisness. Provide there users with some info. Don't leave them in the dark. If they plan on leaving us all in the dark than they better plan on giving up @least a month of billing. EVERYONE should get some credit for their errors. $40 buck is a chunk of money and I'm not going to pay in for un-reliable service. I'd rather go back to a dial-up ISP and only pay $15 a month. I'm thinking that their server is either spread out around the country or in one building. The room in which it resides can;t be no bigger than a wharehouse. It seems like it would only require about 5 or so techs to work on. We pay there salaries in about 5 minutes. But it takes them 5 months to get there server running correctly. @home better become reliable and operational SOON! if not they better tell us whats going on and give up some free months. If they don't, then they're asking for trouble and there going to lose buisness and become non-existant. For all you out there that are having problems with @home (who's not?) I suggest you give them a call and ask them for a free month. I did. And I got one. (But only because they said I would get 2 free months at sign-up. They gave me one and never got the other one! You can bet, however, that I will be calling them after their service is up and running and ask them for another free month (or 2).
Come on @home. get with the power of the web and post your problems and inform your users!!!! (Atleast)




Flint, Michigan United States - Saturday, December 09, 2000 at 06:44:33 (PDT)

- General complaint: E-mail service completely unreliable between @Home delays (one message delayed 11 days) and losing my address from their registry (twice!)

- Howard County currently performing at speeds under that of a 28.8K modem

- During at least two instances this past summer, network service in Howard COunty was knocked out for over 6 hours due to a momentary power flicker.

Tony Nardo

Ellicott City, MD U.S. - Saturday, December 09, 2000 at 04:28:00 (PDT)

oops, guess I have to post each URL seperatly


Winnipeg, MB Canada - Saturday, December 09, 2000 at 00:04:01 (PDT)

oops, guess I have to post each URL seperatly


Winnipeg, MB Canada - Saturday, December 09, 2000 at 00:03:42 (PDT)

I have two sites and they load liek crap. The mainreasons I got @home, the webspace and email, have both worked as good and fast as snails. AKA, they haven't!!


Winnipeg, MB Canada - Saturday, December 09, 2000 at 00:01:01 (PDT)

I've been online since 1984. CompuServe, Prodigy, AOL, EarthLink, local BBSs and ISPs. Maybe I've just caught @Home in a bad time, since I came on this last June. But @Home has been, far and away, the least reliable service I've experienced. Worse, although I like to believe there are hard-working people trying to straighten their system out, the communication between @Home and their subscribers is abysmal. If the can't upgrade their system without disruption, warn the suscribers of a scheduled upgrade. Provide detailed real-time system status. Provide customer service with ETC for system repairs and service restoration. The list goes on and on. . . Why do I have @Home? Because it's the most cost-effective broadband available in the rural area in which I live. I have to keep a standby dialup account available, of course. And, someday there will be more broadband options available to me.

Mark Messinger

Olympia, WA USA - Friday, December 08, 2000 at 00:02:47 (PDT)

hmmmmm...previous entries got trashed...so, the @home sucks site would appear to suck as well..what's that they say about people in glass houses??


anytown, TX USA - Thursday, December 07, 2000 at 00:06:42 (PDT)

The most unreliable email service I've ever experienced. If they weren't my only high-speed option at present, I would go elsewhere. I will go elswhere as soon as there is a choice.

Jonas Gryder

Red Bank, NJ USA - Wednesday, December 06, 2000 at 18:46:47 (PDT)

Oops. The previous guestbook entries got corrupted when updating the site. My sincere apologies to those who wrote in and signed. It was my computer's fault (crashed while uploading updates).
Canada - Tuesday, December 05, 2000 at 19:06:00 (PST)